Discussion topic: Charger port not working properly - 16 pro max
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Message posted on 10 Nov 2025 10:48 AM
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Charger port not working properly - 16 pro max
For the last couple of weeks, my charger port has been very dodgy. I have to lay the charger in a certain way and not move the phone at all or else it comes off charge and falls out of the charge port. I have cleaned it, removed dust and still the same issue of not seating.
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Message posted on 10 Nov 2025 11:03 AM
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Re: Charger port not working properly - 16 pro max
Hi @Swaino if you are sure that it's the port on the phone rather than the charging cable then the link below is the sky repair procedure. If more than 12 months old there may be a charge.
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs
https://www.sky.com/help/articles/sky-mobile-warranty-information
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