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Discussion topic: Charger port not working properly - 16 pro max

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This message was authored by: Swaino

Charger port not working properly - 16 pro max

For the last couple of weeks, my charger port has been very dodgy. I have to lay the charger in a certain way and not move the phone at all or else it comes off charge and falls out of the charge port. I have cleaned it, removed dust and still the same issue of not seating.

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This message was authored by: 63johnw

Re: Charger port not working properly - 16 pro max

Posted by a Superuser, not a Sky employee. Find out more

Hi @Swaino  if you are sure that it's the port on the phone rather than the charging cable then the link below is the sky repair procedure. If more than 12 months old there may be a charge. 

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

 

https://www.sky.com/help/articles/sky-mobile-warranty-information

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