SCAM

[TAMHAMILTON]

I GOT A PHONE SENT BY SKY I DID NOT ORDER, AND IT WAS SENT BACK, BUT DID NOT GET AN EMAIL WHEN THEY GOT IT,  NOW THEY TRYING TO CHARGE ME A EXTRA £35.00 A MONTH, AND WAS TOLD TO SUSPEND MY STANDING ORDER, BUT AFTER 4 PHONE LONG PHONE CALLS THEY HAVE DONE NOTHING TO SORT THIS OUT I WILL BE TAKEN LEGAL ADVICE , SO DO NOT TAKE ANY PHONE CALL FROM FROM SKY IT COULD BE A SCAM

[caesarome]

@TAMHAMILTON 

This is what might have happened:

https://www.sky.com/help/articles/account-takeover

So did you call Sky and say nform them of this and if so did they send you a return label to use with it ?

[TAMHAMILTON]

THE POST MAN CAME TO MY HOUSE AND PUT A LABEL; ON THE PARCEL, THENT SENT IT BACK TO SKY SOME WERE PLEASE NOTE THIS ALL STRARTED BY PHONE CALL FROM SKY SAYING TO ARE GOING UPGRADE MY SIM CART AND DID NOT TELL ME A ABOUT THE PHONE  ALL EMAILS I SEND THEM THEY NOT NOT REPLY THERE CUSTOMER SERVICE IS TERRIBLE

[SKY1992bf]

@TAMHAMILTON  it sounds like you have unfortunately indeed been scammed 

you need to urgently contact Sky directly yourself by following the advice posted by @caesarome above

[63johnw]

Hi @TAMHAMILTON  yes you have been scammed, probably as part of the scam call some of your details were handed over to the scammers who then used your account to order a phone to your address. You should have then contacted sky and informed them and they would have advised of the correct address to use. The scammers have sent an address label with the postman and they will now have the phone and ad it's on your account you will currently be being charged for it. You need to call sky to start an investigation, you should also inform the police/action fraud. 

[caesarome]

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@TAMHAMILTON wrote:

THIS ALL STRARTED BY PHONE CALL FROM SKY SAYING TO ARE GOING UPGRADE MY SIM CART 

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That was a scam call as that would have not been from Sky as Sky do not come to people's home to updrade sim cards so as advised if you haven't already you need to contact Sky and as soon as you can.

[TAMHAMILTON]

I HAVE PHONED SKY 4 TIMES ND THEY AID THEY WILL SORT THIS HAS BEEN GOING ON FOR 4 MONTHS AND I AM NO FURTHER FORWARD AND SINCE THEN I HAVE HAD ANOTHER 2 SCAM PHONE CALLS FROM THEM AND IT MUST BE WITHIN SKY AS THEY HAVE ALL MY ACC DETAILS

[caesarome]

@TAMHAMILTON 

I believe it can take a while to sort out but as you appear to be getting nowhere then try putting in a complaint:

https://www.sky.com/help/complaints

If you can avoid posting in capitals that would help as well.

[TimmyBGood]

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@TAMHAMILTON wrote:

THEY HAVE ALL MY ACC DETAILS

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Well yes, because otherwise they couldn't have ordered the phone in the first place. Unfortunately it's likely that you inadvertently provided the necessary information during that first scam call about 'upgrading a SIM' (which isn't a thing)

Falling for the initial approach and then handing over the hardware (albeit unknowingly) is going to make further approaches more likely.