Rolled data not appearing

[Lou2023]

I have tried several times to roll data from my piggy bank, it is being deducted but has not appeared on my sim. Usually when I roll data, it is transfered instantly. I currently have absolutely zero data on my phone and am left unable to access anything with no access to the internet. I'd very much appreciate some help, thankyou.

[Daniel0210]

@Lou2023 

If this is still an issue give Sky a call when they open (dial 150 free). They can move data for you and investigate why this is happening. 

[AndyLG]

I'm having the same issue as well, rolled 2gb twice at 6:40am and 1gb at 11:00am

[Daniel0210]

@AndyLG 

Have you rung Sky to report your issue as the earlier post advises? 

[AndyLG]

Just rang them. Person said it's a known issue and engineers are working on it. My data should be updated in the next hour.

[Clareridds]

Hi @AndyLG - sorry about that and yes, it's an issue the team are working on now and spotted early this morning. It should be back within the few hours.

Thank you

[AndyLG]

FYI. Rolled data is now appearing. woohoo 😀