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Discussion topic: Returned phone and still charged

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This message was authored by: Morven92

Message posted on ‎06 Dec 2024 03:22 PM

Returned phone and still charged

Hi I've returned my old phone but I'm still being charged for it 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎06 Dec 2024 03:27 PM

Re: Returned phone and still charged

Posted by a Superuser, not a Sky employee. Find out more

@Morven92 

If this was part of a 'swap' that's correct and you'll need to give Sky time to receive the device, process it, check it for damage and confirm its valuation. 


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This message was authored by: caesarome

Message posted on ‎06 Dec 2024 04:09 PM

Re: Returned phone and still charged

Posted by a Superuser, not a Sky employee. Find out more

@Morven92 

It can take up to 3 weeks for a returned device to be inspected and for your account to update.

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