My phone has not gone to my address now it shows it returned to sky

[Mahbuba]

30/11/24 

I ordered a phone on sky but i didn’t get it yet

[Daniel0210]

@Mahbuba 

That will likely be for one of two reasons… Either there was a problem with your credit checks or the courier tried to deliver it more than once and there was no reply.

You will need to call Sky to discuss. 

[Mahbuba]

I don't understand how can i contact with sky

[Daniel0210]

@Mahbuba 
From a Sky Talk landline or another Sky mobile dial 150 to call Sky (free) or alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

You can also use social media, the links for which are at the bottom of the forum page. 

[caesarome]

@Mahbuba 

The latest on your order can be found here:

https://www.sky.com/ordertracking