0

Discussion topic: Returned phone and still charged

Reply
Avatar for Morven92
Level 1 icon
What's this?
This message was authored by: Morven92

Message posted on ‎06 Dec 2024 03:22 PM

Returned phone and still charged

Hi I've returned my old phone but I'm still being charged for it 

Report post
Post 1 of 3
257 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎06 Dec 2024 03:27 PM

Re: Returned phone and still charged

Posted by a Superuser, not a Sky employee. Find out more

@Morven92 

If this was part of a 'swap' that's correct and you'll need to give Sky time to receive the device, process it, check it for damage and confirm its valuation. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 2 of 3
254 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎06 Dec 2024 04:09 PM

Re: Returned phone and still charged

Posted by a Superuser, not a Sky employee. Find out more

@Morven92 

It can take up to 3 weeks for a returned device to be inspected and for your account to update.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 3 of 3
227 Views
0 Likes
Reply
Reply