24 Jan 2025 03:42 PM
I ordered the wrong phone so need to return it, how do I do this please?
24 Jan 2025 03:45 PM
Posted by a Superuser, not a Sky employee. Find out more@Jodie63 You will have to call Sky to arrange the return.
24 Jan 2025 04:06 PM
Posted by a Superuser, not a Sky employee. Find out moreOrdering a new one will mean that you will be credit checked again.
24 Jan 2025 04:09 PM
Posted by a Superuser, not a Sky employee. Find out more@Jodie63
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely.
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