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Discussion topic: Return phone

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This message was authored by Jodie63 This message was authored by: Jodie63

Return phone

I ordered the wrong phone so need to return it, how do I do this please? 

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This message was authored by daveNOS This message was authored by: daveNOS

Re: Return phone

Posted by a Superuser, not a Sky employee. Find out more

@Jodie63 You will have to call Sky to arrange the return.

This message was authored by caesarome This message was authored by: caesarome

Re: Return phone

Posted by a Superuser, not a Sky employee. Find out more

@Jodie63 

Ordering a new one will mean that you will be credit checked again.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Return phone

Posted by a Superuser, not a Sky employee. Find out more

@Jodie63 
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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