Ordering a new one will mean that you will be credit checked again.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Posted by a Superuser, not a Sky employee. Find out more
@Jodie63 As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
