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Discussion topic: Return label

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Avatar for A+Hanley
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This message was authored by: A+Hanley

Message posted on ‎24 Nov 2025 11:37 AM

Return label

Hello, I received my new phone a few weeks ago but no return label to exchange my previous phone so I called sky and the lady said she would get one sent out but that was over a week ago and still not received it and I'm now paying for 2 phones which I can't afford to do , the lady said it would be an easy exchange but this is not my experience sadly 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎24 Nov 2025 11:39 AM

Re: Return label

Posted by a Superuser, not a Sky employee. Find out more

@A+Hanley 

You may need to re contact Sky to chase it up (although the delay may be down to Royal Mail).

 


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This message was authored by: caesarome

Message posted on ‎24 Nov 2025 11:51 AM

Re: Return label

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@A+Hanley 

There should be a small return label on the inside of the packaging your new phone came in so if you do have this then when you give Sky they should work out the quickest way to get it to you, so they might email it to you if you have a printer.

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Avatar for Pfairfield
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Message posted on ‎28 Nov 2025 08:45 PM

Re: Return label

I'm having the same issue. 

The bot can't help me - is there an email I can send to request a fresh label? 

Also, do I need to cancel the contact prior to posting?

 

thank you 

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This message was authored by: GD1

Message posted on ‎28 Nov 2025 08:53 PM

Re: Return label

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@Pfairfield  You need to call Sky on 150 from a Sky Sim orSky Talk Landline.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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