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Discussion topic: Upgrade

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Avatar for Himani9
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This message was authored by: Himani9

Message posted on ‎28 Nov 2025 08:42 PM

Upgrade

My upgrade order was cancelled due to adress mismatch. I recently changed my adress  and my credit file still has my old adress. Can you please place my order using my old adress for the credit check but deliver it to my new edinburgh adress. Or run a manual review?

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎28 Nov 2025 09:16 PM

Re: Upgrade

Posted by a Superuser, not a Sky employee. Find out more

We can't do that as we're other customers, not Sky.

 

I'm not aware that Sky can run a 'manual check'.  You will need to ensure the details are correct before ordering.

I am just another Sky customer and my views are my own even if you don't like the answers
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