@Moll4
We could usually help you via here by escalating your post to Sky about this but this is not available for a while now so you will have to contact them yourself so the number might be visible at the end of the help flow:
https://www.sky.com/help
You can also contact Sky via social media:
https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295
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