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Discussion topic: Refund for switching

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Avatar for LisaLab
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This message was authored by: LisaLab

Message posted on ‎21 Jun 2025 05:41 PM

Refund for switching

How do I claim for my final invoice, from my previous provider, after switching to you?
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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎21 Jun 2025 05:52 PM - last edited: ‎21 Jun 2025 05:54 PM

Re: Refund for switching

Posted by a Superuser, not a Sky employee. Find out more

@LisaLab Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to £100 per service (service = tv or broadband excluding mobile )

the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: GD1

Message posted on ‎21 Jun 2025 05:56 PM

Re: Refund for switching

Posted by a Superuser, not a Sky employee. Find out more

@LisaLab  You've posted this in the mobile section so if your expecting a credit for switching mobile then there isn't any, it's for TV & Broadband only.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: SKY1992bf

Message posted on ‎21 Jun 2025 05:59 PM - last edited: ‎21 Jun 2025 06:01 PM

Re: Refund for switching

Posted by a Superuser, not a Sky employee. Find out more
@GD1 wrote:

@LisaLab  You've posted this in the mobile section so if your expecting a credit for switching mobile then there isn't any, it's for TV & Broadband only.

@GD1 realised that myself after posting and immediately amended my post to exclude mobile 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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