Sky mobile swap

[Neal01]

If I try to swap a mobile handset, it says it's ineligible. The phone is on a 24 month swap (3 year term) and we have had it just over 2 years. The sim is now with another provider who offer free European roaming. Grateful for any advise? Thanks Neal 

[caesarome]

@Neal01 

Give Sky a call to see if they can help.

Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Neal01]

Will try that thanks