25 Oct 2024 06:40 PM
I haven't had any Sky mobile service since 17th Ocober, when I lost it half way through a holiday in Italy. I got a 'No Service' sigmal at Gatwick, also in central London but the dedicated experts keep telling me its a problem with my mast in London NW6. I just needed to go to another postcode while they were fixing the mast. So I did. Still no signal. So no Sky mobile and misleading information from the experts. Left completely high and dry. And in the middle of this they send me a 'congratulations' email for being with them 5 years. More the fool me. . I've aleardy ecaped from their internet after being given incredibly high quotes to renew. So much for rewarding customers for their loyalty. Can't wait to escape once I have some kind of reception, even if it costs me. I just want a reliable service that provides honesty and value for money.
25 Oct 2024 07:21 PM
Posted by a Superuser, not a Sky employee. Find out more@harryzebra
Since you returned from holiday have you made sure your phone is now set to Home as per this:
Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Home.
Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.
25 Oct 2024 07:21 PM
Posted by a Superuser, not a Sky employee. Find out more@harryzebra
Since you returned from holiday have you made sure your phone is now set to Home as per this:
Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Home.
Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.
25 Oct 2024 07:25 PM
Thank you so much!!! You've solved it. I've am extremelt grateful. 🙂
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