Mobile has died & can’t access MySky app on my iPad as it says it’s not authorised.

[harryzebra]

I haven't had any Sky mobile service since 17th Ocober, when I lost it half way through a holiday in Italy. I got a 'No Service' sigmal at Gatwick, also  in central London but the dedicated experts keep telling me its a problem with my mast in London NW6. I just needed to go to another postcode while they were fixing the mast. So I did. Still no signal. So no Sky mobile and misleading information from the experts. Left completely high and dry. And in the middle of this they send me a 'congratulations' email for being with them 5 years. More the fool me. . I've aleardy ecaped from their internet after being given incredibly high quotes to renew. So much for rewarding customers for their loyalty. Can't wait to escape once I have some kind of reception, even if it costs me. I just want a reliable service that provides honesty and value for money.

[caesarome · Accepted solution]

@harryzebra 
Since you returned from holiday have you made sure your phone is now set to Home as per this:

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Home.

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

[harryzebra]

Thank you so much!!! You've solved it. I've am extremelt grateful. 🙂