No signal in Lanzarote

[Ann1968]

Arrived in Lanzarote on Sunday, have no signal whatsoever. Tried every 'fix' suggested. It's vital I have contact with the UK. Please can anyone tell me how to sort this?!! 

[PandJ2020]

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@Ann1968 wrote:

Tried every 'fix' suggested

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It's hard to advise if we don't actually know what's been tried and what phone it is.

But it's possible it just won't work - others have reported issues connecting.  (There is no contractual guarantees it will work)

However, ensure you have a spend cap set.  Try manually selecting networks.  Ensure roaming is on and SIM application setting is not set to 'home'.

[Ann1968]

I've got a Samsung S22, never had issues abroad before. No spend cap and won't manually connect to networks

[PandJ2020]

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@Ann1968 wrote:

I've got a Samsung S22, never had issues abroad before. No spend cap and won't manually connect to networks

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Ensure:

Sky Menu App or SIM toolkit > Roaming > Make sure this is NOT set to Home.

Although no spendcap should be fine, try setting one sufficiently large.

[Ann1968]

It's set to abroad.... tried putting in a sufficient spend cap.... nothing works 😢

[Scott.pete]

Hello there

Just arrived in Lanzarote. Me n mrs both woth sky mobile. Never had any issues abroad  Both got no network other than WiFi. Did you resolve your problems?