Puzzled

[Suzicakes]

Why is there a problem with my order

[caesarome]

@Suzicakes 

We are just as puzzled as you are talking to other customers here so are you seeing a message to call Sky about it because if you are then this is what you will need to do.

[Daniel0210 · Accepted solution]

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@Suzicakes wrote:
Why is there a problem with my order

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@Suzicakes 
Could you have failed one of the required credit check(s)? For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.