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Discussion topic: Unable to receive incoming calls

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This message was authored by: JAT68

Unable to receive incoming calls

Since yesterday afternoon my iPhone 16 is not receiving incoming calls. I've gone through all the trouble shooting plus rest network settings. Still nothing. I can make calls ok. 

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This message was authored by: caesarome

Re: Unable to receive incoming calls

Posted by a Superuser, not a Sky employee. Find out more

@JAT68 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/mobile

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This message was authored by: Clodagh4

Re: Unable to receive incoming calls

Same issue with my iPhone 16 since yesterday.  Done the troubleshooting, on/off etc., checked coverage etc.

Still no incoming calls.  Am now stumped

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This message was authored by: JAT68

Re: Unable to receive incoming calls

Yep, I'm stumped. Strange how I can make outgoing calls though. Will try and pop into an Apple shop tomorrow and see if they can help. 

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This message was authored by: JAT68

Re: Unable to receive incoming calls

Doesn't look like any mast issues.

Reset Network settings. Switched on and off. Not on airplane mode or do not disturb. 

This message was authored by: Clodagh4

Re: Unable to receive incoming calls

My Sky tv and broadband crashed at 8pm.  Disconnected power supply for a couple of minutes, reconnected and hey presto - everything back to normal.  Got an incoming call at last, apparently this caller had tried a few minutes beforehand and had got a "we are experiencing issues in trying to connect you" message.  All in all it seems to be  a provider glitch.   
How about disconnecting and rebooting your broadband to see if that fixes things?  I'd be interested to hear if it works?

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This message was authored by: JAT68

Re: Unable to receive incoming calls

Funny, as when I'm away from home I receive calls fine. 
I will try this when I get home later. 
will update if it works. 

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