Discussion topic: Unable to receive incoming calls
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Message posted on 25 Jul 2025 07:25 PM
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Unable to receive incoming calls
Since yesterday afternoon my iPhone 16 is not receiving incoming calls. I've gone through all the trouble shooting plus rest network settings. Still nothing. I can make calls ok.
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All Replies
Message posted on 25 Jul 2025 07:48 PM
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Re: Unable to receive incoming calls
Does any mast issues show here for you:
https://www.sky.com/help/servicestatus/mobile
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 25 Jul 2025 08:02 PM
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Re: Unable to receive incoming calls
Same issue with my iPhone 16 since yesterday. Done the troubleshooting, on/off etc., checked coverage etc.
Still no incoming calls. Am now stumped
Message posted on 25 Jul 2025 08:22 PM
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Re: Unable to receive incoming calls
Yep, I'm stumped. Strange how I can make outgoing calls though. Will try and pop into an Apple shop tomorrow and see if they can help.
Message posted on 25 Jul 2025 08:25 PM
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Re: Unable to receive incoming calls
Doesn't look like any mast issues.
Reset Network settings. Switched on and off. Not on airplane mode or do not disturb.
Message posted on 25 Jul 2025 10:30 PM
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Re: Unable to receive incoming calls
My Sky tv and broadband crashed at 8pm. Disconnected power supply for a couple of minutes, reconnected and hey presto - everything back to normal. Got an incoming call at last, apparently this caller had tried a few minutes beforehand and had got a "we are experiencing issues in trying to connect you" message. All in all it seems to be a provider glitch.
How about disconnecting and rebooting your broadband to see if that fixes things? I'd be interested to hear if it works?
Message posted on 26 Jul 2025 05:47 AM
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Re: Unable to receive incoming calls
Funny, as when I'm away from home I receive calls fine.
I will try this when I get home later.
will update if it works.
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