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Discussion topic: Piggyback Data doesn't Roll onto SIM

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This message was authored by Casebridge This message was authored by: Casebridge

Piggyback Data doesn't Roll onto SIM

Hi Team, I've recently gone down to a single SIM on my account, following my Mother's Passing. I've always been able to "Roll data" from the Piggyback to my SIM (I tended to use more than my allocation, and accrued Data in the Piggybank from her under utilisation). I've never had a problem rolling data, but recently it's been coming off of the Piggybank balance, but not being added to my SIM. Any help greatly appreciated!