This discussion topic has been answered Discussion topic: Piggy bank data

This message was authored by: DeanK3888 · ‎02 Aug 2025

I’ve noticed that my Piggybank data has dropped significantly — I had nearly 1TB saved, and now it shows only 321.8GB. I’ve only been with Sky for about 2 years and haven’t used or transferred that much data.

Can Sky provide a full breakdown of my Piggybank data history, including all transfers, expirations, or removals from the account? I’d like to understand exactly what’s happened and why the data was reduced.

This message was authored by: SKY1992bf · ‎02 Aug 2025

@DeanK3888 as of June 4th you can only keep data for 12 months any data older than 12 months on 4th June was automatically deleted

sky communication this change in the April 24 price increase notification

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎02 Aug 2025

@DeanK3888 as of June 4th you can only keep data for 12 months any data older than 12 months on 4th June was automatically deleted

sky communication this change in the April 24 price increase notification

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Daniel0210 · ‎02 Aug 2025

@DeanK3888

Your online bill will display the data which has left your account and also the data that has returned to the Piggybank if you didn't use all of your monthly allowance.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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