Large chunk of data lost from piggy bank

[Wilmadog]

I have just noticed that nearly 300gb have been removed from my piggy bank at the beginning of this month.

[Daniel0210]

@Wilmadog 

That's very likely. After 04/06/25 any data older than 12 months is being removed as per the new Sky Mobile Piggybank T's and C's. Customers were made aware of this change in the April 2024 price change letters/emails but it's only recently come into effect which may be why quite a few customers have forgotten about it.

[tseward]

why has 673.67gb disappeared from my Sky mobile piggy bank

[caesarome]

@tseward 

From the 4th June 2025 any data that has been in your piggybak for 12 months or more has been removed. You were sent an email last April about this so your post has been moved to the ongoing topic on this issue.

[Mdog80]

Think how i feel, I just now noticed i lost 400gb yes you read that right 400gb of saved data, I had saved it without knowing but it allowed me to swap to a lower data tarif and just keep using my piggy bank, I expected it would last me years.

20 years loyalty with sky and this is what they do, i will most certainly be swapping providers now for both tv and mobile 

[Daniel0210]

@Mdog80 

It's unfortunate but as stated customers were notified of this in April 2024 in the letter / email outlining upcoming price increases.

[Mdog80]

Im sure they were notified in some small print hidden within some T&C's of an email that sky knew 90% of people would gloss over because it was full of jargon. 

[PandJ2020]

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@Mdog80 wrote:

Im sure they were notified in some small print hidden within some T&C's of an email that sky knew 90% of people would gloss over because it was full of jargon. 

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Not small print, not hidden in T&C's, no jargon.  Here's the paragraph from the mail: (Will show after moderation)

I received this mail in January 2024.  Although, I would agree it wasn't obvious unless you actually read the email (and I suspect many didn't).

[Mdog80]

[Removed] However, I have to say that it doesn't matter if the information came directly from the CEO of Sky on a handwritten note. The reality is that they changed the terms and took away 400GB of data that I had accumulated. There's no way I could have used that data within the notification period. They make hundreds of millions of pounds each year from us, their loyal customers, yet they show little loyalty in return.

[PandJ2020]

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@Mdog80 wrote:

They make hundreds of millions of pounds each year from us

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Do they? https://www.theguardian.com/business/2024/oct/20/sky-doubles-operating-losses-to-224m-in-2023-as-rev...

[Karl67]

I've had 300gb of piggy bank data taken out on one day in June but I've had no help from sky

[Mdog80]

£10bn revenue.

Those are opperating loss, now show me the wages of all the top line employees of sky, I bet the opperating loss is due to the greedy fat cats at the top taking a huge some of money, dont for one second think im going to feel sorry for sky, trust me an opperating loss doesnt mean jack, nice way to reduce corporation tax though.

if a company was in that much trouble would they really pay their CEO a reported some of £15million plus for one year.

do you think anyone should earn that sort of money??

[JimM1]

@Karl67 Has your contract period expired!

[caesarome]

@Karl67  @JimM1 

I have moved your post from the broadband forum to this topic that is discussing this in the mobile forum.

This has happened because any data in your piggybank that has been in it for 12 months or more on 4th June 2025 has been removed as unused data stays in it for just 12 months now.  Apparently emails were sent out about this in April of last year.

[JimM1]

@caesarome Was fully aware of that fact have sky mobile myself since march when it goes it goes, do not care!