Piggy Bank Not Working

[63johnw]

Hi @Wilkesy199  as advised unused data automatically rolls into your piggybank at the end of each billing cycle, if you are running low on data you need to manually transfer from your piggybank to top up your data. 

[DickSmith]

I am also having this problem, I need to top up my daughters data and sky mobile and piggy bank links just take me through to the mobile sales page. Can you help? 

[caesarome]

@DickSmith 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to DickSmith.

[Lisa-P1987]

Update - Spoken to DickSmnith, they were using the wrong Sky ID to log in with. They have successfully rolled data now 🙂

[Grainne1289]

My piggy bank rewards aren't working, I'm out of data and have been trying for a week to top it up with 67gb in my piggy bank, please escalate this matter 

[Daniel0210]

@Grainne1289 

If you call Sky they will be able to move data from your Piggyback onto your sim for you. Just dial 150 free from your mobile. 

[Edward+Lcy]

Still having the problem, cannot roll data from piggybank because cannot access to sky or the app.  I need to roll date from piggybank for my husband who cannot make any call, neither do I, we need data to chat and communicate. 

[Edward+Lcy]

150 not working too.

[Clareridds]

Hi @Edward+Lcy,

Today there has been a mobile outage which is why you can't contact Sky on 150 or use Piggybank. Please keep an eye on this thread- Answered: Calls & Texts Failing 16th May 2023 - Being invest... | Sky Community

Hopefully this will be fixed shortly. 

Thanks 

[phoenixsoul]

I have been trying for weeks to access my piggy bank, and it just brings me back to buying new mobiles to be honest it has been months, and there have been issues What is the point of having a service we can't use im feeling very frustrated that it has not been fixed by now even though sky knows there is an issue 

[Daniel0210]

@phoenixsoul 

To help you move some data from your Piggybank to your sim I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@phoenixsoul 

I've removed your new thread. Your post on this one has been escalated so there's no need for another. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.