Mobile network down

[Daniel0210]

@JamesW1972 

Your post has been moved into a thread discussing similar issues over the last couple of days.

Please also see the post currently marked as the answer which is working for some customers. 

[Leec2]

Ours have stopped working again. It's getting beyond a joke now. We need our phones to be able to call doctors nurses hospitals due to my mum been very ill. 

[caesarome]

@Leec2 

The post marked as a possible answer didn't work for you either ?

[Niki+M]

Nope. Sky have a message up saying to turn airplane mode on 30 secs then back off. It doesn't work. Would rather they just said upfront there's an issue that they're struggling to sort. 

[Shakib07]

I'm unable to connect anyone through call with my number which is (removed).its been two days i'm facing this problem. From yesterday afternoon every call i try to made not connected to the person its just showing calling and afyer while its calling page is close. Please tell me what's gone wrong and try to fix it as soon as possible.

Moderator note: Removed personal details.

[Tomtom4]

Nit been able to make, or receive audio calls for the last few hours 

[Grief83]

Tried turning off WiFi calling? 

[JamieG1992]

I have same issue and tried that and it's still not working 

[LUKEPROCTOR1]

Hi I have moved property on the 20.12.25. A home set was completed on the 24.12 25. But I cannot make or receive calls on my mobile phone.

[Nicole+Helen]

Is there any update from sky anywhere as to why this is happening ? 

[Jessica1980]

Yes still having issues I've called sky and they have told me it's no issues there end. I explained I've done all the re sets etc and nothing is working and even explained we where not the only people having issues. At this rate me and my family will be changing to a different network at this rate! 

[Vax]

Sky mobile - unable to make or receive calls

[Niki+M]

Same. They say toggle airplane mode but that's made no difference to our mobiles - 3 sky phones 

[Leec2]

Ive spoken to sky via live chat today who have said the engineers are work as fast as they can to get the problem sorted. Ive informed them that if its not sorted quickly then I'll be leaving sky free from my contract as they are in breach of the contract. Ive also told them I want at least one month free service meaning I dont pay anything for 1 month. Advisor agreed and has put it down on my account. [removed]

Moderator Actions: Removed campaigning 

[Jules_69]

Same still not working it's a joke to be fair they should be reducing out bills down for the days we have lost