Calls not working

[Sammy49]

Can’t make or receive calls says busy or dialled an incorrect number For 2 iPhone 12 pros and iPhone SE newer one. 

[eono]

Restarted my phone this is the 3rd day my settings are all correct can't answer calls its ends the call when I do and they also get the message saying incorrect number and im unable to make calls

[EoinMc1986]

Same! Its the network

[Caroline0]

I am also having the problem, phone number says not recognised. I have tried manually selecting networks, doing the airplane mode on and off. Mobile data is working as can recieve calls on whatsapp and others. Just the mobile network calls. When I manully select Sky it says registered on network but still cant make or recieve mobile network calls

[gazbram]

We are experiencing an ongoing issue with our Sky Mobile service where my phone, my husband’s phone, and my son’s phone are unable to make or receive calls. This problem has been occurring since at least the 27th (the earliest date we are aware of). The issue affects all three devices and is preventing both outgoing and incoming calls.

[Kare__]

Any idea what's going on on monday it would ring twice and switch off and hang up on people today I can call or recive calls

[Bex131]

No it hasn't been resolved. Day 3 of missed calls with no ringing, no connection to call out and calls that do make it through cannot be answered, and I believe text message also isn't working! Please tell me when this going to be resolved and what's going on? As your service checker is saying the service is good, which is clearly not the case, with so many people still with out active phone lines! We are paying a contract for this service and not getting it!

I need my phone as my son is vulnerable and often need help I'm so worried I'm not going to be able to get any help as we stand! It's dangerous especially for those who are vulnerable and in rural areas! 

[Nicolaanders]

Hi. Im unable to make or receive any calls on my mobile phone. I have tried switching my phone off and on and still not working. I have no problem with my TV or broadband. I MUST have access to my phone as its the only one I have and I am a single parent with a 5 year old child so please help. Obviously I cant call you as my phone will not work.

[mashford1]

Same here both my phones are not able to make and receive calls apparently the local mast is down according to sky and should be fixed within 5 days .. shocking really as I had Excactly the same issue 3 months ago . As soon as my contacts have ended I am moving my mobile service 

[Nikkisadler]

My phone is still not working this is the 5th day now, am desperate for my phone as my partner goes away tonight and my children out and no one can contact me!! When will this be fixed

[Terry12345]

I haven't been able to make or receive calls for days totally stressed 

[Margaret21]

My husband has been having the exact same issue for days and we thought it was the phone he was using just ordered new to find it's not this is a real problem as he needs the phone as Ian not very well at the moment.

[Nikkisadler]

I have tried everything they have said however I refuse to factory reset my phone as I will loose too much, surely they should know what's wrong and be able to fix it as mine has been having issues for 5 days now

[karenbomber]

I am unable to make or receive calls. If ringing out, it either just cuts off or says the number doesn't exsist. It's the same when anyone tries to ring me, it says that the number does not exsist.

ive turned my phone off, I'm up to date with all of my uploads. This is the second time it's happened in a week. My partner who is also with Sky is having the exact same problem

[Samraj · Accepted solution]

Hi, everyone.

Thank you for your patience while the Sky Mobile team continuing working towards restoring service.

If you haven't already, please attempt the following to see if this resolves the issue:

For Apple devices:

Go to Settings > Airplane Mode, then toggle the switch ON and OFF.

For Android devices:

Go to Settings > Network & Internet > Airplane Mode, then toggle the switch ON and OFF.

The above steps may vary depending on your device manufacturer, model, and OS version.

For now, I'll mark this post as the answer for everyone's awareness.