Payment

[Lucy209]

Hi, when I first ordered my phone, the payment was supposed to be £36 a month. £25 for the phone and £12 for the sim. Everytime a payment comes out it's only £12 for the sim. I don't want to get a hefty bill if I can sort this please? Really confused as to why it's doing that and adding on more prices for calls and texts which is unlimited for my package? I also recently went away and couldn't access my mobile data it did not work why is this? Thank you, Lucy 

[PandJ2020]

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@Lucy209 wrote:

...on more prices for calls and texts which is unlimited for my package? 

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Inclusive calls are to 01, 02, 03 and 07 only.  If you make calls to other numbers then they are almost always chargeable.

 I also recently went away and couldn't access my mobile data it did not work why is this?

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What country?

Hi, when I first ordered my phone, the payment was supposed to be £36 a month. £25 for the phone and £12 for the sim. Everytime a payment comes out it's only £12 for the sim. I don't want to get a hefty bill if I can sort this please? 

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You need to call Sky as we're other customers here...

[Lucy209]

Thank you and I went to Barcelona and Milan but could not use my data, will contact sky thank you for your response 

[63johnw]

Hi @Lucy209  how long have you had the phone ? 

[Lucy209]

I've had it since July -August 

[PandJ2020]

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@Lucy209 wrote:

Thank you and I went to Barcelona and Milan but could not use my data, will contact sky thank you for your response 

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Those locations are covered by the 'Roaming Passport' - £2 per day to access your UK package (subject to some fair usage limits).

Many roaming problems are caused by device configuration, particularly around roaming settings.  Check here: https://www.sky.com/help/articles/sky-mobile-roaming

[63johnw]

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@Lucy209 wrote:

I've had it since July -August 

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If no device payments have come off your account @Lucy209 I would call sky on 150 to find out what's happening. 

[Lucy209]

Thank you for your help guys