Payment

[Kierent93]

Hi there I spoke to sky the other day and he said it was okay to pay my phone bill on the 5th march wen my next bill will be just wondering if anyone can help with that as I keep receiving emails saying it's overdue I know that but the manager said to me it's okay to pay double on the 5th thank you 

[caesarome]

@Kierent93 

What you had been told is incorrect is because what we can say for certainty is that if the bill isn't paid your services will be restricted until they are and if this happens to get them restored you would need to pay the bill in full and the next one if you were 2 weeks late or more in paying it. You would also need to setup a payment method on your account before your services would be restored.

If you pay by a direct debit and this fails Sky will try again 10 days later and it is only if the payment fails in this second attempt could your services be restricted so should this happen you will need to pay what you owe in full and setup your payment method before your services will be restored.

[Kierent93]

Yeah but I spoke to sky on the phone so ur telling me a different story can a sky employee get back to me please 

[caesarome]

Nobody will phone you due to you posting on here. If you want more proof do a search on here as this issue has come up many many times before and the answer is as I have posted I'm afraid.

[Kierent93]

Can sky employees message on here tho please 

[Daniel0210 · Accepted solution]

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@Kierent93 wrote:

Can sky employees message on here tho please 

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@Kierent93 

As stated, you won't get a response on here from Sky. The information from @caesarome is correct. 

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.