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Discussion topic: Double payment

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This message was authored by milliefr This message was authored by: milliefr

Double payment

I paid my sky tv bill on the 30/01/2025 as I had the money in the bank so I paid it and it took the money straight out, however the bills then gone out again, TODAY, and has put me at -£53.00 in my bank account. What can you do?


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Double payment

Posted by a Superuser, not a Sky employee. Find out more

@milliefr  As you have a Direct debit in place you don't need to be making a manual payment as this won't stop a direct debit from being taken.

 

The error is yours by doing this.

 

Once the credit shows on your account you can request a refund.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Double payment

Posted by a Superuser, not a Sky employee. Find out more

@milliefr  As you have a Direct debit in place you don't need to be making a manual payment as this won't stop a direct debit from being taken.

 

The error is yours by doing this.

 

Once the credit shows on your account you can request a refund.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
milliefr
Topic Author
This message was authored by milliefr This message was authored by: milliefr

Re: Double payment


How do you request a refund as the credit is already in my account. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Double payment

Posted by a Superuser, not a Sky employee. Find out more

@milliefr 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
milliefr
Topic Author
This message was authored by milliefr This message was authored by: milliefr

Re: Double payment

Yes I'd like to go through with a refund how do I do this, it is now showing in my account 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Double payment

Posted by a Superuser, not a Sky employee. Find out more

@milliefr 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
milliefr
Topic Author
This message was authored by milliefr This message was authored by: milliefr

Re: Double payment

Thank you

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Double payment

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

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