Payment arrangement

[Rheanna+w]

Hi I was just wondering if I could make an arrangement  to pay my phone bill overdue balance. In 10 days 

[63johnw]

Hi @Rheanna+w  sky don't do payment plans/arrangements. They will try and take payment on the due date, if it's not there then they try 10 days later. If it's still not there your services wil be suspended until you pay and set up a new payment method. This is an automated process which can't be stopped. 

[Daniel0210]

@Rheanna+w 
The normal procedure is if you have a continuous payment set up (Direct Debit or Card) and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. Be aware that Skys Customer Service agents can’t stop that automated process.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay.

If you don’t have a continuous payment setup and you don’t pay by the due date your services are likely to be restricted much quicker.

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically.

[caesarome]

@Rheanna+w 

Do Sky usually take the payment from you each month via a direct debit or do you pay it yourself each time ?