@El+Hadi
I’m afraid this is a customer helps customer forum and you’re not addressing Sky Customer Services. The most up to date information on your particular order should be available at https://www.sky.com/help/articles/track-sky-order
As customers we have no insider knowledge regarding stock levels or delivery timescales. Any mention of 'on back order' means there is no stock available to fulfil your order.
Once it’s on its way you should get two emails, one from Sky, and then one from DPD with details of your 1 hour delivery time slot. Be aware that DPD are also having serious issues with deliveries due to the Christmas rush and the impact of the Royal Mail strike action.
If you’ve ordered an iPhone 14~ Apparently there are still major delays on Apple devices, in particular the iPhone 14 range and especially the Pro and Pro Max. These are in short supply worldwide (on all networks, not just Sky), due to the Apple factory in China working at greatly reduced capacity because of further Covid lockdowns.
▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
