Parental control

[Louisestreeter]

I'm trying to turn off parental control and it's asking for card details but not recognising my card number but it's the one attached to my account it's the only one I have I can't go onto anything because parental control is on

[Daniel0210]

@Louisestreeter 

In presume this is for a mobile?

Only a credit card will suffice (not a debit card). You can borrow a credit card if you haven't got one yourself, it doesn't have to be yours. The only other way is if you have signed a credit agreement with Sky, then they will already know you are 18 or over so if you call them on 150 they can deactivate this for you.

[Louisestreeter]

So it’s easier to call is it. It's ridiculous that at 33 I have to call up to take off parental control 

[SKY1992bf]

@Louisestreeter  Only a credit card will suffice, if you haven't got one you can use a friends or family members card, alternatively if you have a Credit agreement give sky a call as sky will know you are over 18 as only over 18 can have agreements