12 Oct 2024 08:54 PM
I've bought a new sim from sky after previously being with them. A Sky PAC code cannot be used on a new Sky sim, therefore I was told to set up a temporary sim card, transfer my number to that, and then from that back to Sky. I have transferred it to the new temporary sim and it is all sorted and fully transferred. However, when I request my PAC code, it is the same one from my original Sky sim and still cannot be used to activate my new one. I have left it a couple weeks to see if this would change with time but it hasn't. I'm not quite sure what to do as I'm paying for a temporary sim that I've used much longer than I wanted to, whilst also paying for a Sky sim (in a bundle with a new phone) that is yet to be activated. I don't want to lose my number however, as it would be a lot of work to change my details on many accounts. Any help would be greatly appreciated.
12 Oct 2024 08:58 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @JA1234 have you activated the new sim ? What's happening when you try and use the PAC ?
12 Oct 2024 09:02 PM
I've not activated it yet as whenever I go to and say I want to keep my number, it requests a PAC code. When I use the code, it says "Sorry, you cannot use a PAC code for an existing Sky Mobile number." Eventhough the old sim has since been erased and the number transferred to a company that isn't Sky.
12 Oct 2024 09:05 PM
Posted by a Superuser, not a Sky employee. Find out moreI would activate the new sim @JA1234 then once activated try the PAC code. Porting can't happen at weekends so wait until Monday before trying to use the PAC code
12 Oct 2024 09:07 PM
How would I go about keeping my number? As if I don't have a PAC, it'll request a STAC. Would this not stop my current number from being able to be transferred?
12 Oct 2024 09:08 PM
Posted by a Superuser, not a Sky employee. Find out moreNot sure what you mean @JA1234 ? Your new sky sim should be able to activate ? What happens when you say you want to activate it ?
12 Oct 2024 09:13 PM
When I go to activate it, it appears with 2 options - "I'd like a new number" and "I want to keep my number". The keep number option is what I've been trying but the PAC code isn't accepted as it still says it is a current Sky number, eventhough I have transferred it to a temporary one. The other option requests a STAC which I believe would cancel my phone number which I want to keep.
12 Oct 2024 09:16 PM - last edited: 12 Oct 2024 09:20 PM
Posted by a Superuser, not a Sky employee. Find out moreIt should be the first option @JA1234 requesting a new number. You shouldn't need to use a STAC. If it's asking for that then post back on here and we can see if we can get you some help (will be tomorrow now).
12 Oct 2024 09:19 PM
I have looked further into it and I think it may be a problem on the current provider of the temporary sim. If this is the case I deeply apologise for the time wasted. However I very much appreciate the help. I shall try sort it on Monday and will provide a response then 🙂
12 Oct 2024 09:21 PM
Posted by a Superuser, not a Sky employee. Find out moreNo problem, no apologies needed @JA1234 definitely come back if you need more help.
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