PAC code by email

[Kaz124]

I don't receive sms or calls from sky 

I have requested my pac code 3 days ago and have rung several times to be fobbed off by everyone 

I want it sent by email but this seems to be an insurmountable problem as they still haven't sent it 

what can I do ?

Thank you 

[caesarome]

@Kaz124 

Have you tried sending the text to see if it does come through for you ?

If not you will either have to try again over the phone or put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

[Kaz124]

Yes I've tried ever which way ! 
I've just made a complaint, fingers crossed

[Kaz124]

I don't receive text or calls from sky 

I requested pac code 5 days ago 

Seems insurmountable for them to send it by email 

done everything I can 

don't know what to do now

[caesarome · Accepted solution]

@Kaz124 

I have moved your latest post to the topic you started yesterday, you need to wait now for Sky to act upon your complaint.

[MattM2]

How did you complain? Did I make any difference?

I've been on the phone a dozen times and they still haven't given me one. The sms or app doesn't work for me either. 

[Kaz124]

Hi 

I had to escalate complaint with ofcom and also sky 

the priority teamed got in touch and eventually I got my pac verbally over the phone 

just a nightmare 

[Kaz124]

Eventually after contacting ofcom and making formal complaint with sky I got pac code verbally over phone