I have had similar issues. Finally i got to speak to a supervisor. this is what i was advised.
A PAC code is generated through an automated system that must verify the mobile number through an active connection. The system sends a security code to the SIM to confirm the request before the PAC can be released. Because your SIM currently has no service, the system cannot complete that verification step. This is why: We cannot generate a PAC manually We cannot send a PAC by email We cannot provide a PAC through chat It isn’t a refusal , it’s a system limitation. The PAC cannot be produced until the SIM is active enough to receive the verification signal. Right now, the technical team are the only team who can restore service to your SIM. Once they fix the connection issue, the PAC can be generated immediately. But the process for generating a PAC code is the same across all networks, and it cannot be bypassed from this department.
