Macbook not arriving

[Daniel0210]

@AmyM3 
As we’re customers we have no insight into current stock levels or any delivery timescales. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

You perhaps need to call Sky to see if they have any further information. 

[Sez11]

I ordered mine on the 22nd September woth a £200 upfront cost and received an email confirming it will arrive 21st September....??? Must be a error.  Still waiting.  Tried to cancel and order a smaller screen bit I was told he didn't want to cancel my order just incase i wouldn't be excepted for a new order...need this for uni and wished we was told when ordering it. Not a happy sky customer. 

[Melissa0912]

Yeah keep an eye out as yours could be here next week as it's 1-2 weeks I am assuming not inc weekends least ur ain't 7 weeks late almost 8 now 

[TC18]

I have also ordered a 15 MacBook Air 512GB for a uni course. 

It's only been 8 days so still within the 1-2week mark, but started looking as it is odd. Apple have these in stock, as well as other retailers. Tracking hasn't changed, still states "coming soon" but the sim is ready to go 

The upfront cost was supposed to be something like £31, yet after the credit check this increased to £170 for some reason. Very misleading. I would (and should) have stopped at that point, but the credit check had been carried out at that point and taking it out elsewhere would have caused another hard search.

The low upfront cost was certainly a factor in me choosing Sky over buying it through other methods, so a little peeved that I could have gone elsewhere, had next day delivery and wouldn't have been any less off and would have had the device. 

Just hope the OP has received their device or I'm in for a long wait. 

[Melissa0912]

Omg really my upfront cost was only £28 and I ordered the same Mac as you Aparantly it's an Apple issue whitcj is bogus any 8 weeks now I would of went else where but I thought it was gonna be with in the 2 weeks time frame when I bought my phone 2 years ago it was only a few days wish I didn't even bother now needed it for work good luck 

[TheRizzard]

This whole thread has been super useful (and irritating, not the people in it but the poor communication from Sky). 

I only paid £26 upfront I believe, something around that, and it said delivery within 1-2 weeks, a few days ago it went to the same status with the sim (which is weird we have to get a sim with the laptop???). 

i was really hoping this whole thing wouldn't be the case as I've been really looking forward to having a laptop for the first time in years but seeing that they allowed us to order it even when it's on back order is insane!!

hoping that there's an update soon for everyone here, I'm a few days away from being out of the 1-2 weeks delivery time so... my iPhone when I ordered it literally came next day as well but it's disappointing this has happened with the MacBooks seeing as they came out in March 

[Melissa0912]

Yeah exactly that also noticed that all the comments have gone from the sponsored add as there was a few angry faves and loads of comments saying there getting burnt out waiting I don't get it all I mean they could of kept us updated an email wouldn't go a miss or why didn't they put on the site it was sold out or waiting stock the 2026 will be out before we get our 2025 computer I hate waiting and not knowing when it's coming if I could I would go somewhere else after I get this one I ain't coming back yeah it's weird you don't need a sim for a laptop 

[SeanB84]

I ordered a 512gb space grey 15" air on Sunday. I really wish I had read these comments first. Mine said 1-2 week delivery but I'm guessing I'll be waiting a lot longer. This is not an apple issue as you can order the same laptop and get it delivered within a few days. I don't get why they would not of put it as out of stock like the iPads and other model macs if they knew they don't have them coming in. 

I will be cancelling my order if they don't fulfil the 2 week delivery window! Let us know if you get yours op. 

[SeanB84]

If you've ordered and not had an update contact sky at the below X link. If everyone does this and we start shouting they will have to do something 

https://x.com/skyuk?s=21

[Melissa0912]

Aparantly you can't cancel however what I have been told is you can refuse delivery but if u waited that long you would take it just sucks 2 bloody months do they not get that some people need this for there jobs or uni ect sorry just angry and frustrated at this whole thing good luck let me know if u get yours dude. 

[SeanB84]

They can't refuse you to cancel an order they can't fulfil it. It's against the law! If I don't receive mine within a maximum of 3 weeks it will be cancelled. Don't let me kid you. 

[Melissa0912]

Keep me updated as I may do the same very shortly 

[Sez11]

I know they can't.  While these people are getting paid to answer our calls like this!

[Sez11]

Giving it to the 21st October giving them the benfit of the doubt if it was a type error as it said the day before I ordered it..so let's see what comes first.

[DazPLUFC]

Think I paid £300 up front, ordered on the 23/09 where the site erroneously stated the model was in stock. Have had no direct communication from Sky to indicate it wasn't in stock or when to roughly expect it.

Its certainly very frustrating and I doubt i'll buy another device from Sky, which is a shame as i've had pretty decent service up until now. Also appreciate these things can happen but I would not think a rough estimate of delivery would be out of the scope of possibility, even if its a '3 week+' kind of message.