Ordered 2 phones but only 1 set if buds?

[Suep1967]

I ordered 2 samsung s24 fe that are supposed to be with free galaxy buds 3. However, only 1 pair was in the box with the 2 phones, as only 1 pair was automatically added to the basket. I phoned Sky and was told it would be sent separately. I don't think that's the case and feel I was fobbed off. Has anyone else had this issue? The other phone is for my husband but I don't want to fight over the buds 😒

[Suep1967]

Can anyone help please?  No sky live chat available anymore, and when I rang Sky, I was told (sounded like I was fobbed off) they woulld be sent seperately in a few days.  That was a few days ago!  I know it may seem trivial, but neither of us have used the phones yet and I haven't activated my sim that came with the phone as I don't want a new number.

😔