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Discussion topic: Old number won’t come up

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This message was authored by Kellyskinner12 This message was authored by: Kellyskinner12

Old number won’t come up

I tried to put my old number on and every time I click save  it comes up with the new number I also turned phone off couple of times and still not showing my old number 

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This message was authored by GD1 This message was authored by: GD1

Re: Old number won’t come up

Posted by a Superuser, not a Sky employee. Find out more

@Kellyskinner12  Did you port your number from a different network?

 

Or have you upgraded/ordered a new sim fro  Sky with a different data plan?

 

We need a bit more info as to what the issue is.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Grace7 This message was authored by: Grace7

Re: Old number won’t come up

I would like to know how to sort this problem too please as I am experiencing the same issue. Thanks

This message was authored by caesarome This message was authored by: caesarome

Re: Old number won’t come up

Posted by a Superuser, not a Sky employee. Find out more

Same question as above @Grace7 , did you port your number fro a different network to Sky and if so has Sky told you the transfer has been completed ?

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This message was authored by Gracie44 This message was authored by: Gracie44

Re: Old number won’t come up

I have just had a replacement sim card arrive, existing sky customer, want to keep my old number, but no options available to do so, put in new activation code, wouldn't accept it

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Old number won’t come up

Posted by a Superuser, not a Sky employee. Find out more

@Gracie44  You can't port numbers between sky sims

 

you need to port the number you want to keep out to another payg provider then back again to the correct sky sim 


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This message was authored by Gracie44 This message was authored by: Gracie44

Re: Old number won’t come up

sky helpline fella offered to activate my new simcard using new activation code, but I dropped my landline phone and lost him

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