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Discussion topic: Swap

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This message was authored by Anna851 This message was authored by: Anna851

Swap

Hi ,I buy iPhone 15 Pro by accident I was want to buy iPhone 15 Pro max how can I change that
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Swap

Posted by a Superuser, not a Sky employee. Find out more

@Anna851 

If the unwanted phone hasn't arrived yet you'll need to call Sky to cancel the order.if you order the alternative you'll be credit checked again.

 

If it has arrived, as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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