If it were just one OTP supplying organisation, one might point the finger at them. But it is not.
This issue is affecting several august bodies, including UK government.
Now it might be that they all use the same third party to supply the OTP, but if that is the case, Sky Mobile should be able to identify that party, either electronically or by speaking to the organisations using the failing OTP authentication.
There is surely a factor common to all these failing OTPs and it shouldn't take a competent person/team the length of time it apparently has, and that is continuing, to sort it out. The issue started recently, so most likely caused by a change, either by Sky or a third-party. It should be fairly trivial to backtrack the Change Log to determine whether a change by Sky affected this aspect of the service, based on the timing of the first received complaint, and work from there.
The form created to gather information lacks a complete list of the organisations whose OTPs are not being received, despite many being mentioned in this thread.
If an issue of this seriousness - that is having greatly adverse impacts on customers' normal lives - had occurred in any of the organisations I was a director/senior manager at, or consulted for, it would have been escalated to the CEO who would have demanded immediate action and regular progress reporting.
All of which brings into question: (a) the competence of the designated person/team; (b) Sky's understanding that this is a very serious problem affecting their customers; and (c) management's willingness to address the issue PDQ!
