I cannot use my sky mobile calling a phone number starting with 800

[ErikSiivel]

I do not think there is a problem with my phone as I can reach any local phone number. But the one starting is just not working. I need to call it urgently. What shall I do?

[TimmyBGood]

@ErikSiivel 

UK numbers don't start with 800: that's an American thing.

Do you mean 0800, or are you in the USA?

[ErikSiivel]

Hi Tim,

I am in UK but I need to contact customer service hotline starting with 800. If it is an international call. What can I do? I just want to make one call and do not want to subscribe to any extra monthly service.

[63johnw]

Hi @ErikSiivel  have you got a monthly spend cap set ? If that is an international number then you would be charged for calling it so a cap would need to be set. 

[TimmyBGood]

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@ErikSiivel wrote:

I need to contact customer service hotline starting with 800.

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That may well simply not work at all, because it's probably not internationally routable (or billable).

A US company with customers overseas should advertise an international number for such purposes.

[PandJ2020]

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@ErikSiivel wrote:

Hi Tim,

I am in UK but I need to contact customer service hotline starting with 800. If it is an international call. What can I do? I just want to make one call and do not want to subscribe to any extra monthly service.

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If it's an American number then you need to prefix it with +1  (But as noted, some 'non-geographic' calls may not be routable)

It will be charged as an International call at £1.75 per MINUTE.   (You'll need the appropriate spend cap)

Worth investigating if there are other options, such as email/chat etc.

[TimmyBGood]

@ErikSiivel 

You could try modifying it to '1-800' (one dash eight hundred, so adding the US international prefix of one)

As @63johnw and @PandJ2020 indicate, that would be billed by Sky as an international call if it connects.

[ErikSiivel]

Thank you all. Noted and I will give a try.

Erik