Not receiving OTPs from Santander

[GDB1]

Hello. I am not receiving OTPs from Santander. I have contacted Santander and they say it is a problem with Sky Mobile. Can you please resolve this ASAP?

[caesarome]

@GDB1 

I have moved your post to the topic at hand so please see the post marked as the answer from Sky as that is all that is known at present.

[Jimbo7218]

We have suddenly experienced problems in not recieiving OTP's but only from our Bank who blame SKY for the problem.  Viewing the issues raised here it is a long standing problem and SKY do not seem to be doing anything about it! Any suggestions other than changing networks?

Jim

[Medwen]

Been on the phone again to sky re not receiving OTP for Santander   They are aware of " technical issues " and have escalated to senior technical team  they are still saying problem on bank side  have said issue should be resolved 3 to 5 working days  they have  waivered next two months mobile bill.......  this is  so inconvenient and frustrating ! 

[Hanlou72]

It's definitely not the banks side , it's SKY's . How long does it take them to sort technical issues out ?? It's appalling service .

[Hanlou72]

I've phoned them again today was hung up on when telling person my issue ! Called again told it's the banks fault which I told them it's but ! I was then told to download Santander's app and use a trustred device to set up banking ! I said my trusted device is my phone and when I tried to do this on Saturday it's asking for an OTP text to verify which I informed the agent is the issue as to why I'm calling as I can't receive them . I was then placed on hold for 10 mins and I hung up as I have things to do other than sit on the phone to SKY . I'm so fed up with !!! 

[SLB42]

Not been able to receive OTP code from Santander since I started to try yesterday , been on chat with bank , they say codes are been sent and issue must be with sky itself . 
has the issue been resolved yet ? 

[Hanlou72]

No not resolved and sky are saying it's the bank which it isn't ! I had the same  conversation with my bank on Saturday . 

[Johnny+Clarke]

IIt's a month since the original poster shared this issue, and 3 weeks since it first started impacting me. This is a ridiculous amount of time, and the Santander employee I spoke to confirmed it's not the first time either.

I've filed a formal compaint asking for confirmation on what is being done to resolve the issue & in what timeframe. I've also asked them what compensation we will be due, but I don't expect much will come of that!

(removed)

Moderator note: Removed for campaigning.

[cataddy]

I've just phoned Sky about this having been in touch previously with Santander who say it's a Sky issue. The gentleman I spoke to said that, yes this is a Sky issue, that the engineers are working on it now and that it will be fixed by 4pm. I suggest we all watch out for flying pigs!

[Rose21x]

Has anyone had any luck? Nearly hitting two weeks where I haven't been able to make payments for wages and bills. Appalling service. Hitting 4pm and it's not looking any brighter

[qwertyuiop3]

4pm where? not uk, it seems.

[qwertyuiop3]

just spoken to 2 different "assistants" on the same call and they didnt even seem to knoe there was an ongoing issue. just ineptitude on a grand scale.

[The+Bookman]

I can no longer receive OTPs from either Shawbrook Bank or Tesco but, confusingly, I can from eBay. The very nice Sky Customer Service rep has no idea what the problem is, DOES know it's an 'ongoing' issue  and tells me to wait 8-9 working days. So that's 2 weeks then. He has also promised me a 'loss of service' credit, whatever that may amount.

Next stop, the CEO.

[Laura2020201]

I'm still on hold to sky now. Santander told me it must be the sky network as its all ok from their end.