Number transfer

[hannah27]

I got a new phone and SIM card with sky. 

i wanted to transfer my old number from a different network to my new phone. 

On my old phone it says it's no longer in service but my new phone still has the original number. 

Is the transfer just delayed? 

[63johnw]

Hi @hannah27  if your old sim has stopped working then that usually means the port is underway. The switch should happen pretty much straight away but can sometimes take a few hours. Try turning your phone off with the sky sim in it for a few minutes then back on. 

[hannah27]

Hi @63johnw, 

I have attempted to turn my new phone off and on again and also attempted to change the number in my settings but have had no success. any other suggestions would be appreciated. 

[63johnw]

Have you had the message from sky to say the port is complete @hannah27  ?

[hannah27]

This is the exact message i received at 12:30 today: 

"Great news - 07********* is now your Sky Mobile number." 

the number in the text message is the one i want to transfer over. i also got an email saying the same thing. 

[caesarome]

@hannah27 

Is your new phone an iPhone ?

[hannah27 · Accepted solution]

Figured it out. Yes my new phone was an IPhone and i went into settings and reset the network-turned off my phone. and the number had changed. 

Thanks