Number porting issue

[William+Stokley]

Hi 

I purchased a new mobile phone from Sky.

I was with Tesco mobile, but my husband has Sky TV etc.

I have done all the information from my old phone to Sky.

I got a pac code from Tesco mobile, to keep my number, so I  can keep my old number on my new Sky phone. 

I phoned up Sky to let them know regarding my package code.

I spoke with one of your colleagues from India. 

I explained everything to him.

He said it would take 2 days, regarding the bank holiday. 

I have received a message earlier on this evening to tell me its up and running

. 

Quess what I have been given a new mobile number that I don't want. 

I told him I am sent a message regarding the code. He said everything was OK. 

Can I please have my old number back. 

I am very annoyed. 

I want a answer please. 

(Removed)

Moderator note: Removed personal/identifiable details

[caesarome]

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@William+Stokley wrote:

I have received a message earlier on this evening to tell me its up and running

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What did this message actually say as that might not be referring to the number transfer from Tesco to Sky as this wouldn't take place on a Saturday as you would be looking at Tuesday (due to the Monday being New Years Day a bank holiday). The number you currently have is the number that has come with the Sky sim which should be replaced when you number does transfer next week.