Not registered on network

[ciara2025]

Cannot make or receive calls on my phone. Have a bill pay phone and my husband is on the same contract. His phone works but mine doesn't....it's a new Samsung S25 phone.

[63johnw]

Hi @ciara2025  if you try your sim in his phone and it's the same then you may need to call sky and ask for a replacement sim. 

[lucyshome]

Same with me today and it's an esim

[63johnw · Accepted solution]

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@lucyshome wrote:

Same with me today and it's an esim

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Others with this issue last week @lucyshome  deleted the esim then reinstalled it. 

[ciara2025]

Thanks a million I did a seamless transfer when I changed from 3 to Sky so it has no sim

[63johnw]

Then the post above yours may apply @ciara2025 

[ciara2025]

Yes mine is an esim too 🤔