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Discussion topic: Not receiving OTP

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olivia89
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This message was authored by olivia89 This message was authored by: olivia89

Not receiving OTP

‎03 Jun 2024 04:36 PM

I have recently changed from EE to Sky and since then have been unable to receive OTP from apps such as Santander and Microsoft authenticator. Have tried all the other suggested troubleshooting problems from other forums but have not worked. Ideally need this sorted ASAP as needed for university.

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caesarome
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This message was authored by caesarome This message was authored by: caesarome

Re: Not receiving OTP

‎03 Jun 2024 04:58 PM

Posted by a Superuser, not a Sky employee. Find out more

You will need to report this to Sky so they can investigate it for you, 150 is the free number to call them on.

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PandJ2020
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Re: Not receiving OTP

‎03 Jun 2024 04:59 PM

Posted by a Superuser, not a Sky employee. Find out more
@olivia89 wrote:

Ideally need this sorted ASAP as needed for university.

You're talking to other customers here.  You'll need to call Sky on 150 to get them to investigate the issue.

I am just another Sky customer and my views are my own
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