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Discussion topic: Not received the confirmation email to activate my ESIM for iphone16 now I cannot use my new phone.

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Message posted on ‎18 Oct 2024 08:46 PM

Not received the confirmation email to activate my ESIM for iphone16 now I cannot use my new phone.

Not received the confirmation email to activate my ESIM for iphone16 now I cannot use my new phone.  have been trying for 4 days to activate and install my esim and spoken to 3 different people  in SKY . They could not help. They promise to ring back but they don not. It is a joke. If someone does not help me, I will escalte this on Twitter. Fed up

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Message posted on ‎18 Oct 2024 08:55 PM

Re: Not received the confirmation email to activate my ESIM for iphone16 now I cannot use my new pho

Posted by a Superuser, not a Sky employee. Find out more

Hi @DKP  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat (probably tomorrow now). 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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Message posted on ‎18 Oct 2024 08:57 PM - last edited: ‎18 Oct 2024 08:58 PM

Re: Not received the confirmation email to activate my ESIM for iphone16 now I cannot use my new pho

Posted by a Superuser, not a Sky employee. Find out more

@DKP  In case you're not talking to Sky Customer services via the community, we are mainly customers here.  However theCommunity  messaging team may be able to help.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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Message posted on ‎19 Oct 2024 08:53 AM

Re: Not received the confirmation email to activate my ESIM for iphone16 now I cannot use my new ...

Thanks for escalating this. We’ve sent an invite to @DKP to chat.

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Message posted on ‎21 Oct 2024 08:58 AM

Re: Not received the confirmation email to activate my ESIM for iphone16 now I cannot use my new ...

We are still looking to help you @DKP . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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Message posted on ‎18 Jan 2025 08:13 PM

Re: Not received the confirmation email to activate my ESIM for iphone16 now I cannot use my new pho

Did you get this resolved? I'm seeing lots of threads with similar issues re lack of activation code for eSIM 

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