Not being allowed into the ‘manage’ page of my mobile account

[PAS32330]

I have previously been in touch with Sky over the fact that i cannot manage my mobile or access my data piggybank. Someone was supposed to contact me this has not happened. I have now had a warning about low data. Of course it is, the sky system is not allowing me to manage it.

i have twice been promised 'The team' are looking into it. It is now over a week. I have had no communication initiated by Sky.

the website will not allow me into the 'Manage' page of my mobile account.

i have now had a warning about low data. Of course it is, I have loads in my piggy bank but cannot get in to manage it.

[Daniel0210]

@PAS32330 

In the interim call Sky and see if an agent can move some data for you.

[PAS32330]

Thank you for your advice.

I have spoken to an agent & rolled some data over.

The lady I spoke to was very helpful & explained that others are experiencing the same problem. Engineer's are working on it & there is a timeframe of up to two weeks to sort it. This was new information for me.

So if anyone is also experiencing a problem of not being allowed into the 'Manage' page of their Sky Mobile account, this would appear to be the latest update.