Not being allowed into the ‘manage’ page of my mobile account

[PAS32330]

I have previously been in touch with Sky over the fact that i cannot manage my mobile or access my data piggybank. Someone was supposed to contact me this has not happened. I have now had a warning about low data. Of course it is, the sky system is not allowing me to manage it.

i have twice been promised 'The team' are looking into it. It is now over a week. I have had no communication initiated by Sky.

the website will not allow me into the 'Manage' page of my mobile account.

i have now had a warning about low data. Of course it is, I have loads in my piggy bank but cannot get in to manage it.

[Daniel0210]

@PAS32330 

In the interim call Sky and see if an agent can move some data for you.

[PAS32330]

Thank you for your advice.

I have spoken to an agent & rolled some data over.

The lady I spoke to was very helpful & explained that others are experiencing the same problem. Engineer's are working on it & there is a timeframe of up to two weeks to sort it. This was new information for me.

So if anyone is also experiencing a problem of not being allowed into the 'Manage' page of their Sky Mobile account, this would appear to be the latest update.

[PAS32330]

Despite the promises and assurances I received a few weeks ago, the problem is still not sorted. I am still unable to manage my mobile phone account.

if anyone from Sky monitors this, please get it sorted.

i am hugely disappointed & feel I may have previously been strung along 😡

[caesarome]

@PAS32330 

You might want to put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

[lettice]

Is this happening on both the My Sky app and on the web browser version of your MySky account?

The web version of your Sky account is here;
https://id.sky.com/

[PAS32330]

Yes it is. Apparently to others, as well.

it's been like it for well over a month.

[Tonycaroline]

Any news on this, it is most annoying, I manage my grandchildren's data and can't top them up!

[PAS32330]

Sorry no,

I get a different perspective depending upon who I talk to.

In my most recent contact with Sky (Saturday), the chap told me it was because I was logging in with different details. I've tried what he suggested & it doesn't work.

Does anyone from Sky monitor these threads. This has been going on for at least six weeks and nothing is being done about it.

Quite shoddy by Sky!

[63johnw]

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@PAS32330 wrote:

Sorry no,

I get a different perspective depending upon who I talk to.

In my most recent contact with Sky (Saturday), the chap told me it was because I was logging in with different details. I've tried what he suggested & it doesn't work.

Does anyone from Sky monitor these threads. This has been going on for at least six weeks and nothing is being done about it.

Quite shoddy by Sky!

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No @PAS32330 it's mainly customer helps customer, what happened with formal complaint suggested above ? 

[PAS32330]

Hi,

Other than 'it has been received' etc. No response yet?