No voicemail

[Green+Fairy]

Losing the will to live trying to resolve loss of voicemail with Sky. Not worked for months. Numerous calls to customer service. Tried all steps to rectify incl a new sim. 
Recorded a new personal greeting (old one worked fine for years) but option to save is greyed out. Doesn't revert to automatic greeting. Otherwise everything seems to show voicemail 'activated'. Randomly on 2 days in Sept I was able to receive a Voicemail msg.

Now callers are being told my no is temp unavailable or inactive. 
Raised a complaint 2 weeks ago.
No response, so called today.

Spoke to 7 different operators each promised to pass me on to somebody who would help incl the person responsible for handling my complaint.

No joy and on 3 occasions I was forwarded to the TV and Broadband dept! 
Having to explain again and again from scratch to everybody I speak to is infuriating. Anybody got any suggestions please?

so far have turned phone off and on numerous times. Checked all voicemail settings. Cleared saved msgs. Taken the sim out. Replaced with new sim. 

[Steve+K1311]

Disappointing that no one from Sky has responded to this ^ as I have a similar issue with voicemail not working on one of the phones on our account

[Lisa-P1987]

Hi there Steve+K1311 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Steve+K1311]

Thanks for that, I have a number to call so will try that.  I was looking for some online wisdom about the issue so was 'surprised' the previous comment hadn't been replied to.

[Lisa-P1987]

No problem. We will close the invite for chat 🙂

[Green+Fairy]

Disappointing again Sky. You've offered to chat with somebody who commented on my post yet you've made no contact at all with me at all including regarding the complaint I've raised!! Rubbish customer service. 

[Steve+K1311]

Not that the chat makes any difference, you just get dumb questions and empty promises that they'll do something and nothing happens.

When told that the fault moves between phones with the SIM card the supposed expert kept requesting that I checked the phone.   It's clearly either the SIM or the associated account but denial seems to be Plan A, B and C for Sky.

[Steve+K1311]

Finally our voicemail has been fixed.  Surprised they didn't text me to say it was but just done the weekly test of it and it is working now

[Green+Fairy]

Hey Lisa - how about doing this for me as I'm the person who originally posted and STILL no solution or courtesy response from Sky

[Green+Fairy]

Hey Lisa - me again.  Please respond to me as the original poster

[Green+Fairy]

Glad yours sorted!  Still nothing for me from Sky and still no voicemail

[Green+Fairy]

@Lisa-P1987  please open a chat for me and sort this very long ongoing issue

[caesarome]

@Green+Fairy 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.