No signal

[Pat_z-e]

I haven't been able to get a signal on my phone since last night, is there anyone else that doesn't have a signal

[Daniel0210]

@Pat_z-e 

First thing to try is whether any local mast issues show here?

https://www.sky.com/help/servicestatus/your-services/mobile 

Remember Sky don't own or maintain any mobile masts so if there is a local mast issue you and others in the area will be relying on a third party fix.

[Pat_z-e]

Hi thanks for that, I've done all the usual checks and they all seem to be fine, my wife and daughter are on the same network and they're fine, it must be an issue with my phone, I've had it about 5 or 6 years and never had a problem with it, I'll probably have to take it to a repair shop and see if they can work out the problem.

Thanks again Daniel 

[Daniel0210 · Accepted solution]

@Pat_z-e 

If you contact Sky they may suggest sending you a replacement SIM card in case yours has developed a fault. 

[Pat_z-e]

I never thought of that, thanks I'll give that a try

[Pat_z-e]

Hi Daniel 

Thanks for mentioning about my sim, I would never have thought of that, it was my sim that was the problem and not my phone 👍

[Sue322]

My signal is terrible. If I wasn't on WiFi calls at home. I'm permanently on SOS CALLS. also out and about I only have. One bar if I'm lucky

[Daniel0210]

@Sue322 

Any relevant information showing on this link

https://www.sky.com/help/articles/service-status-sky-mobile 

It may disclose a nearby mast issue. Remember Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

[murty9999]

No signal at all for a few days now! Reported it and still no update! I recently moved to sky mobile and I have found there is problems with signal and streaming issue with the roaming data! This needs to improve or come renewal I will be gone!