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Discussion topic: Phone swap
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This message was authored by: Iphone14swap
Message posted on 27 Feb 2026 01:03 AM
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Phone swap
Tried to swap my phone after 24 months and they refusing to give me new on ive tried everything with them they are just liers i want be paying for it now
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This message was authored by: Daniel0210
Posted by a Superuser, not a Sky employee.
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Message posted on 27 Feb 2026 03:09 AM
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Re: Phone swap
@Iphone14swap wrote:
Tried to swap my phone after 24 months and they refusing to give me new on
We obviously aren't getting the full story here. Why are you unable to swap? What reason are Sky giving you?
Did you originally buy a phone on Swap12 which is a 24 month contract or Swap24 which is a 36 month contract? Are you failing the credit checks for the new device?
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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